The dynamic development of machine learning technologies, natural language processing and neural networks stimulates the development of conversational artificial intelligence. It is conversational AI platforms that make it possible to create virtual assistants https://www.myvirtudesk.com/industries/healthcare that recognize the user’s live speech and execute his commands. In this segment, the most recognizable are the so-called VPAs - virtual personal assistants for a mass audience, which are developed and supported by IT giants.